Get instant feedback about registered customer complaints for non-acceptance of American Express Cards by some merchant establishments.
- Amex customer registers a complaint through SMS / IVR / Missed call
- A complaint ID is assigned in the Amex CRM
- An API call triggered from CRM passing on the complaint ID (CID) and customer RMN
- An SMS sent to customer mobile with a unique short URL including CID
- Customer clicks on the URL and lands on landing page with his CID pre-filled
- Customer fills the form providing reasons for non-acceptance and mode of alternate payment
- On submit, the customer information passed on to Amex CRM over API